FAQs

Ordering your cake

How do I order a cake?

To obtain a cake quote, simply complete the Enquiry/Contact form and we will come back to you as soon as possible. Cost is based on your individual design and number of people to feed. Just let us know your ideas no matter how big or small and I'll work my magic to design something especially for you. We can then provide you some design options if required and indicative costs. Once we've confirmed design, you'll then receive your Formal Cake Booking form which outlines the Detailed cake design, Terms & Conditions and confirmed cost, along with your Deposit Invoice (50% required to secure your booking). If ordering within 4 weeks of Occasion date, Full payment is required in order to secure your booking.



How much do your cakes cost?

As we create individually-designed custom cakes, prices are determined by the size of the cake and the complexity & style of the design. If you would like to obtain a quote, please provide your details via the Enquiry/Contact form and we will come back to you as soon as possible. Overall Cost will be confirmed once design is finalised.



How much notice do you need?

We prefer as much notice as you can give as we can get booked up months in advance.

If you have a late notice request, by all means let us know and if there is availability we will always try to accommodate your request.



What deposit is required?

A 50% deposit is required to secure your booking for your order, with the balance due by bank transfer 4 weeks prior to Occasion date.

For cake orders within 4 weeks of your Occasion date, payment is required in full to secure your booking for your order.



What happens if I need to change or cancel my order?

Please note Cancellations will incur a $50.00 administration fee and Refunds will not be issued for cancellations within 4 weeks of the Occasion date. Changes made before the occasion date may incur a fee to cover the cost of reworking the design and/or work already completed on your order.



When your cake is ready

Can you deliver my cake?

Yes, delivery is available (at cost) so just specifiy your delivery address/venue at the time of your enquiry and this can be included in your quote. Cakes are also available for pickup from Balmain (Sydney), by appointment only. For Weddings and large/multi-tiered cake orders, Delivery is firmly recommended to ensure your cake arrives safely at your venue. For more information on this, please also refer to the 'Weddings' section below.



How do I transport my cake?

As a minimum, Cakes are provided in a half box for transport. Assistance will be provided to help you get your cake into your car where required, but it always helps if you have someone to hold the cake for the journey. In warmer weather, air-conditioning is essential.



How do I store my cake before the event?

Cakes need to be kept in a cool, dry place like a benchtop, but definitely NOT the fridge as it makes the fondant sweat. The fondant and ganache acts as a seal so the cake will remain fresh until you're ready to enjoy it!!



Weddings

Do you provide a Wedding Cake consultation service?

Yes we offer a Wedding Cake consultation & design service. To enquire, please provide your details via the Enquiry/Contact form. We can then arrange a cake consultation appointment for a suitable date. For your cake consultation & design, I will meet with you both in person to discuss aspects of your wedding such as overall styling, theme, colours, flowers, as well as attributes of you as a couple which are taken into account in designing your Wedding cake. It is also useful to provide an idea of Dress design/materials and any Styling themes as I can also incorporate aspects of this into the cake design.



Can you deliver our Wedding Cake?

Yes of course! and this is firmly recommended to ensure your Wedding cake arrives safely. Just include your wedding venue address details at the time of your enquiry and your delivery cost will be included in your cake design/quote. *Pls note, Cake Delivery charges are based on $1 per kilometre (round trip) plus time for delivery/setup at venue. Your Wedding Cake would be hand-delivered by myself to ensure your cake arrives safely at your venue and your cake is setup/stored as necessary for your function. Your Cake Delivery/setup includes:- - liasion between you the client & your venue co-ordinator to confirm delivery timing, venue site details such as room setup timing, cake table/cake positioning and provision of parking for your cake delivery - return trip transport of your cake to your designated venue - cake placement/ setup onsite at your venue - arrangement/placement of cake florals, cake topper or other onsite (if supplied by you and not provided beforehand). *Please note, Cake Florals placement/styling will be determined as part of your cake design process.



Do you offer Cake Tastings?

Yes we offer Cake Tasting boxes (for Wedding clients only) of up to 3 different cake flavours and up to 2 different fillings (in whichever combination you choose). Cake & Filling Flavours available can be viewed here via Cake Flavours. Your Cake Tasting box comes in the form of 3 'Mini' cakes, each provided to you as a small 2.5" Diameter round cake with 3 layers, for each flavour chosen. Cake Tasting boxes are available for a $50 fee (for standard flavour cakes) - some flavours may incurr additional cost. If you would like to taste further options, this can be arranged for an additional fee. Your Tasting Box can be made available for pickup from Balmain (by appointment only) or provided to you at your Cake consultation appointment for you to enjoy in the privacy of your own home. If you would like to order a Cake Tasting box, this can be done by sending your request via the Enquiry/Contact form and will require at least 4 weeks notice to secure a date for your order.